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HomeTalent NewsDEPT Appoints Monica Ledwani as Director of Customer Experience and Rishi Bhargava...

DEPT Appoints Monica Ledwani as Director of Customer Experience and Rishi Bhargava as Head of Solutions Consulting in India

Global digital agency DEPT has announced the senior appointments of Monica Ledwani and Rishi Bhargava to their Indian operation.

Joining the agency is Ledwani (pictured left), who comes on board as Director of Customer Experience. A management professional with a strong track record in leading digital transformation and driving high-quality customer experience, Ledwani has experience working across diverse categories including IT, BFSI, EdTech, and manufacturing. Her previous stints include Edelweiss and CEAT Tyres.

In her new role, Ledwani will be based in Mumbai and will spearhead all aspects of digital transformation for DEPT clients. This includes overseeing the delivery of projects related to the Adobe platform and marketing services.

Meanwhile, Bhargava (pictured right) joins the team as the Head of Solutions Consulting. With more than two decades of experience managing enterprise customers across multiple verticals, Bhargava’s previous roles at IBM and Adobe saw him instrumental in the adoption and implementation of customized digital experience solutions, user experience optimization, and customer acquisition strategies.

Based in Bengaluru, Bhargava’s key mandate at DEPT will be to expand and strengthen its Adobe practice while building new competencies and innovating existing practices and solution areas.

Ledwani and Bhargava will both report to Yash Mody, CTO of DEPT APAC.

Mody said, “We are delighted to welcome Monica and Rishi to the DEPT India fold. They possess a perfect blend of technical acumen, strategic insight, and leadership prowess, making them an asset for our digital marketing offering. Their extensive experience in leading digital transformation and developing cutting-edge solutions for clients on Adobe and other cloud platforms will be an added asset. I do not doubt that they will play an important role in strengthening our services and adding to our growth momentum in the market.”

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